Politique de remboursement

Paperpack Products:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@trendingcoloring.com. Please note that returns will need to be sent to the following address: [19639 70th Ave S, Unit 5-4
Kent, WA 98032, United States]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@trendingcoloring.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@trendingcoloring.com.

Digital Download Products:

  1. All Sales Final:

    • Due to the nature of digital download products, we regret to inform you that returns or refunds are not accepted once the purchase has been completed.
    • This policy is in place to protect the intellectual property rights of the content creators and to maintain the integrity of our digital download products.
    • Purchased files will be available for download for a period of 12 months from the purchase date.

  2. Exception for Unaccessed Downloads:

    • In exceptional cases where you have made a purchase but have not yet accessed or downloaded the product, you may be eligible for a refund.
    • To request a refund, you must contact our customer support team within [7] days from the date of purchase.
    • Our team will verify that the product has not been accessed or downloaded, and if confirmed, we will initiate the refund process.

  3. How to Contact Customer Support:

    • To request a refund for an unaccessed digital download product, please contact our customer support team at support@trendingcoloring.com.
    • Provide your order details, including the order number and the specific product for which you are seeking a refund.
    • Our customer support team will guide you through the refund process and provide further instructions.

  4. No Refunds for Accessed or Downloaded Products:

    • Once a digital download product has been accessed, downloaded, or used, it is no longer eligible for a refund.
    • Please ensure that you carefully review the product details and system requirements before making a purchase to avoid any inconvenience.

  5. Technical Support and Compatibility:

    • We are committed to providing technical support and assistance to ensure a smooth experience with our digital download products.
    • If you encounter any technical difficulties or compatibility issues, please contact our customer support team for assistance. However, please note that this does not constitute grounds for a refund.

We understand that there may be circumstances where you may have questions or concerns about our return policy. If you have any inquiries or need further clarification, please do not hesitate to reach out to our customer support team. We appreciate your understanding and cooperation in adhering to our return policy.